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29 April 2013

Your Call is Important to us, "please hold"

Assume this. You are dialing to your bank's telephonic banking wanting to change some trivial information. Once you dial and after you successfully chosen the language/service pressing sequence of numbers between 1 and 9 several times, you reach a queue. For reaching this queue you should have had good karma and spent 5-10 minutes of your time.

After reaching this queue, you will actually wait there for a while and the voice keeps assuring you that you are very very important person for them [like aam aadhmi for politicians, the account holders is for banks. May it be aam aadhmi, account holders or employees lose their significance in isolation and termed differently as "individual violating the code of conduct or rebellion"]. It will either say, "your call is important to us, please hold, our customer service personnel will attend you shortly" or you will hear a nice mandolin or flute. After about 10 minutes there and if you have luck (and patience), you will be listened and the work will done in 30 seconds. In order to get the job done, i need to spend 20 minutes of my time and bear the cost for calling them for 20 minutes. The following images are both serious and comedy depending upon whether this is happening to you or to your friend (and if this happens to your neighbor, if you will feel happier :-))



But everyday, we are waiting in a queue. We realize the fact very lately that the queue that we stood was to reach another queue. Even if we know that there are several queues we just feel we can reach comfortably. But it becomes quite an adventure when all of a sudden a new queue was dropped from heaven. This is a new queue. You have to stand in this new queue before reaching another queue (my inner voice will say, yeah, i know that). If you get a adrenaline surge because of movement from one queue to another, i feel that it is sure way of doing disservice to myself.


Many things in life can be equated to such useless queue - money, buying couple of flats, couple plots outside the city, getting married at right age, getting promotions at work after series of suck ups, getting nice increment. But we never intend to find a queue for happiness and we never find time to find such a queue which is worth standing. I can't find a better picture than this - burying our own head in a sand.


This kind of situation leads to slow death. I mean slow death because such queues suck our blood and yet we don't recognize that they in fact suck the blood to lead to slow death. They conceal themselves  and that includes "working for someone :-)"

BTW, this is not a advice for you to be like this or like that. It is just my inner voice. What i feel about myself :-) Sailing in the same boat?